Store Policy

Terms & Conditions and Returns Policy

1. These terms and conditions shall apply to all contracts entered into between Sublime Embroidery and its customers.

2. Sublime agrees to carry out the requirements of the customer in accordance with written specifications supplied by the customer to Sublime and recorded in writing between the parties.

3. Unless otherwise agreed on payment for the goods ordered by the customer shall be made when placing the order.

4. Title or ownership of the goods supplied by Sublime to the customer shall not pass to the customer until such time as full payment has been made, full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied.

5. In the event of the customer wishing to change the design, artwork, or another aspect of the order such a request must be given by the customer to Sublime in writing. Sublime will use its best endeavors to make the changes in accordance with this request but must reserve the right to charge the customer the additional cost of any such changes arising out of this request and will notify the customer of the costs such as changes at the time of the request. Sublime Embroidery also reserves the right to amend the initial delivery time frame should any changes to an order be required. Orders requiring new artwork will not be started until the artwork is signed by the customer.

6. Sublime points out that it accepts a return of goods where the return of goods is as a result of the failure on the part of Sublime to supply the relevant goods in accordance with the order. Goods cannot be returned if individual design or embroidery work has been effected on such goods and/or the customer has used the goods and/or itself added the design or embroidery work.

7. These terms and conditions are unless otherwise agreed deemed to apply to all orders and contract arrangements entered into between Sublime and the customer including repeat or fresh orders from the customer.

8. For the avoidance of doubt if there should be any dispute under these terms and conditions or the contract between Sublime Embroidery and the customer then such dispute shall be dealt with under English law.

9. Sublime Embroidery reserves the right to cancel or refuse any order placed online or over the phone.

10. Sublime Embroidery points out that these terms and conditions do not in any way remove, restrict, hinder or take away from the customer any of their statutory rights.

11. Email discount codes cannot be applied to existing deals such as bundles or wearer packs and can only be used in online transactions.

12. Discount code usage is applied at the sole discretion of Sublime Embroidery.

13. Please note that colours shown may not exactly match the colours on the actual garments. Also, for exact sizing, please check the sizing guide. Please contact us if you have any inquiries.

14. There is no VAT payable on any business with Sublime Embroidery . We are not VAT registered.

15. Sublime Embroidery withhold the right to refuse orders, at their sole discretion, for (but not limited to):

16. (a) Offensive words and slogans (b) Offensive graphics and icons

17. (a) copyrighted material (b) copyrighted images or phrases

Sublime Embroidery Returns Policy We will only accept returns on product damaged goods that have occurred in manufacturing . Delivery

1. All goods are offered subject to availability. Delivery of goods will be deemed to take place at the Purchaser’s premises unless otherwise agreed.

2. Every effort will be made to deliver goods on time but no responsibility can be accepted for late or non-delivery.

3. All shortages, damage, production errors, or non-delivery of goods must be notified to us by telephone within 48-hours and confirmed in writing within 3 working days of dispatch.

4. Sublime Embroidery holds no responsibility for items that may be damaged or lost when the customer has requested goods to be left in specific collection locations by DPD e.g. Behind bin.

5. Claims for shortages or non-delivery must be supported by the courier's POD and a delivery note in which the goods have been signed as unchecked, short or damaged as appropriate.

6. By arrangement all deliveries should be carefully checked-in to ensure correct garments are delivered as no responsibility can be accepted thereafter for none or short deliveries.

7. Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.